Being able to perform a particular TASK. Implicit in the use of the term is

STRESS when it arises.

ENVIRONMENT in which an ORGANIZATION operates are used as the basis for exploring several alternative scenarios for its future development. See

ENVIRONMENT. His work also helped Western business theorists to appreciate the Japanese passion for smallness—and with it QUALITY .

CHARGEHAND and is most often synonymous with the term FOREMAN. The first step in the management HIERARCHY of a business ORGANIZATION.

This is a form of SALES PROMOTION which uses

The absence from WORK of an employee during normal working hours, whether voluntary or involuntary. V oluntary absence is usually considered to be avoidable and without reasonable cause; in effect the employee chooses to be absent. Involuntary absence is usually held to be unavoidable and outside the employee’s control, for reasons such as unusually difficult weather conditions, breakdown of transport, or sickness. A high absenteeism rate is a sign of

PSYCHOLOGY . It may well, indeed, be a firmly rooted part of the way in which we make sense of the world.

QUALITY in output on a given process, and to correct the process if the output falls outside these limits.

MENTAL HEALTH, as follows: 1 reality testing— the ABILITY to perceive what is really happening in the ENVIRONMENT and how this is likely to affect the organization; 2 adaptability— the ability to react to a changing environment; 3 identity— the extent to which members are clear on what the organization is, what it stands for and what its GOALS are. Underpinning these criteria is the crucial

The amount of time taken to retrieve information from the storage

WORLD WIDE WEB.

The policy or procedures followed in a workplace to prevent accidents to employees, or at least to reduce the occurrence of accidents. It includes physical aspects like the proper housing of machinery or the provision of protective clothing, and managerial aspects such as effective supervision and TRAINING.

Mishaps that take place at work and may be caused by carelessness, by inadequate safety precautions, or by chance. By law in the United Kingdom accidents causing death or major injury must be reported by the employers or the appropriate authority. Employees are generally entitled to record details of any injuries resulting from accidents in an accident book kept at the workplace, and this may be used as evidence for insurance purposes. Some people are thought to be more accident prone than others for psychological reasons. While people’s DEPRESSION or unhappiness may decrease their awareness of their surroundings and affect their reactions to a potentially dangerous situation (in anyone at any time), these factors play only a minor role in the incidence of industrial injury. accountability 1 Being answerable to others for some actions, for example to a SUPERVISOR for completing a task or to a board of directors for company PERFORMANCE. 2 Having responsibility and AUTHORITY for seeing that something is carried out as expected, for example that sales targets are met or that a BUDGET has been properly spent.

The process of recording, summarizing, analyzing, and reporting financial transactions.

The length of time between the financial reports produced by

POPULATION from which it has been drawn.

A GOAL that has been successfully accomplished. See also NEED

An ORGANIZATIONAL CULTURE that fosters ACHIEVEMENT and, under certain conditions, perhaps also the NEED FOR ACHIEVEMENT in its members.

Acronym for ‘A Classification of Residential Neighbourhoods’. Used in MARKETING research on GEODEMOGRAPHIC SEGMENTATION to rank

The process of acquiring a company to build on strengths or weaknesses of the acquiring company.

A society in which people are constantly encouraged to possess things, for example our own. It has been argued by many economists and others that if we didn’t have this encouragement our economy would collapse.

A technique of MANAGEMENT DEVELOPMENT produced in the United Kingdom by R.G.Revans as an antidote to formal business school 2 accountability

First proposed by KURT LEWIN in the 1930s in his work on

A technique of MANAGEMENT DEVELOPMENT,